The last I walked into a Rolex boutique was 2 years ago, the experience was unpleasant and left me with a bad perception towards the brand. However, the experience this time was simply amazing. It was a total 360 degree change. Kudos to the new Rolex team and management for noticing the feedback from your customers! Sincere thanks to Ms Aiski Thai for showing me around! Her professionalism, attention to detail and friendly attitude truly made a difference. Really appreciate her taking her time to show me the different collections and also I managed to register my interest in the OP 36. Keep up the fantastic work - you're a star!
Gabriel Lim, The Starhill
05/08/2025
Had a great experience at the boutique with Mr Rashid. He was very professional, knowledgeable, and took the time to explain the history behind the pieces. I had the chance to try on the Oyster Perpetual, Sea-Dweller, Deepsea, and even the Land-Dweller. I left with the latest Rolex magazine and a much better understanding of what I’m looking for. Hoping to get the call for my desired watch soon. especially with my birthday just around the corner!
Roshidi Ahmad, The Starhill
05/08/2025
Really happy with my recent watch purchase and service received from Jushua. He was very attentive and patient, making it a wonderful retail experience. (which everyone should reasonably expect when buying luxury time pieces, unfortunately not all retailers act this way) thumbs up and I will come back for future purchases!
C T, Pavilion Damansara
25/07/2025
I visited several watch stores and finally purchased my dream watch with Andrew Lee. He is a patient and trustworthy SA. Highly recommended. Thumbs up to Cortina Watch KLCC!! Keep up the good work!
John Tan, Suria KLCC
20/07/2025
Been here a couple of times to get my favourite watches. Always received the best service.
Sofia Alia, Suria KLCC
15/07/2025
Excellent Experience Rolex Cortina I recently visited the Rolex boutique and had a truly pleasant experience. My advisor Kravets, was highly knowledgeable about the full range of Rolex watches. He took the time to answer all my questions with clarity and genuine passion, which made the visit both informative and enjoyable.
Jy, The Starhill
04/07/2025
Came to KK for holiday, dropped by Cortina Rolex Imago, had a chat with Mr. Alex Chen, very impressed by his knowledge in watches. Overall, very impressed by Cortina Rolex both boutiques in Star Hill KL, and Imago KK
Sean Lee, Imago Shopping Mall
26/06/2025
Had a really good experience at Cortina Watch in Starhill earlier today. The sales advisor Mr. Rashid who helped me was friendly, knowledgable, professional and was very patient when I ask about various models and movement. He made the whole process feel easy and comfortable, without any pressure. Couldn’t be happier with my purchase and appreciated the great service. Thanks again!
Hazim Musa, The Starhill
20/06/2025
My name is Hussain. Hj Ali Asgar. Last year in 2024 I visited Cortina watch. The sales representative Mr. Alex Chen assist me. He was so kind and welcoming that he allow me to try different watches on my wrist without any hesitation. He explained me every bit details about the watch. But sadly, due to my prior commitments it had been few months I couldn't come to collect the watch. But Mr. Alex waited patiently for me and he was so kind enough for understanding and today on 14th June 25 I came to collect my longines watch..Mr Alex not only help me with the watch which I purchased But also teach me about the current watch which I was wearing and explain and guided me on how to take care of watches with proper functionality. Im so thankful to Mr. Alex chen and strongly recommend him to all the customers who are interested to buy watches. Mr Alex is the right person for guidance and great advise. Please keep up the good work Mr. Alex.
Hussain Malkapurwala, Imago Shopping Mall
15/06/2025
Was greeted with a wonderful service by Mr. Matt at Cortina KLCC. I dropped by to have my mom's Cartier's bracelet resized and they were glad to help out. My mom was happy to get a perfect fit after some adjustment. Love the experience and would visit again for my next watch purchase!
Kenneth Tsng, Suria KLCC
12/06/2025
It was definitely a memorable moment I’ve ever had in my life. My friends always recommended me to have a Rolex watch that can be used for my lifetime, however, I was so nervous to visit an official Rolex Retailer. This time, Mr. Chris, he welcomed me and explained various things about the watch with his plenty of knowledge, moreover, he answered all my questions willingly and created a very warm atmosphere, which helped me ease my tension. This strengthened my resolve to definitely wear a Rolex someday. I highly recommend you to visit here.
Hi Wata, Imago Shopping Mall
05/06/2025
Superb service by Kravets assisting me on my first purchase with Cortina. Very happy to be able to add a new piece to my collection. Kravets explained well on the watch, and provided so many advice when sizing too. Really happy with my purchase. Meanwhile, get to try some of the 2025 new models, and love the new OP color so much. Hopefully I will be able to get one soon. Thank you for the wonderful service and I hope can come back soon for my next shopping.
Chee Weng Low, The Starhill
22/05/2025
I recently had the pleasure of visiting Cortina Watch The Starhill and was assisted by one of their sales advisors, Mr. Rashid. From the moment I walked in, the experience felt elevated and professional, which is exactly what one would expect from a boutique carrying luxury brands like Rolex among others. Mr. Rashid was extremely knowledgeable about the entire collection, including detailed information on movements, materials, and model history. What stood out most was his honesty—particularly in setting realistic expectations about availability, especially for high-demand models like the Daytona or Submariner. I appreciated Mr. Rashid’s ability to balance brand prestige with genuine customer service. He will always remember to follow up with a text few days later, offering further assistance or updates on availability. For anyone looking to invest in a timepiece that holds both emotional and financial value, he’s the guy for you!
Mahir Juhari, The Starhill
20/05/2025
Very happy with the excellent service. Rolex market update and introduction to Land Dweller was very informative. Thank you Rolex Center
David Lim Meng Hoe, The Starhill
10/05/2025
Had an excellent experience with the TAG Heuer salesman (Putera Nabil) — extremely knowledgeable, friendly, and professional. He went above and beyond to help me find the perfect watch. Top-notch customer service!
Johanizam Mustakim, Suria KLCC
07/05/2025
This is the place for me to own my first Patek model in Malaysia. I appreciate Ms Jasmine Soo for giving me a chance for the incredible privilege of owning Patek. This is more than just a watch- it's a legacy, a masterpiece. Her expertise, patience, and dedication made this experience truly exceptional. She understood my passion for horology and guided me with genuine care, ensuring that every detail was perfect. Her knowledge and professionalism reflect why Patek Philippe is held in such high esteem—it’s not just the craftsmanship of the watches, but also the excellence of people like you who represent the brand. Thank you for making this journey so memorable. I will cherish this timepiece for generations, and I’ll always remember the role you played in bringing this dream to my life.
Robin Hii, JW Marriott
30/04/2025
Great experience! with Alston help I bought my new watch. Staff was super helpful and nice and I was able to complete my purchase on a timely manner I would definitely 💯 go back Thank you again
Houda Hadiji, Suria KLCC
09/04/2025
pleasant experience. we were assisted by Alston. he was informative and patient while we took our time. staffs were friendly and didnt make us feel rushed. price were competitive and i would say, better as well compared to other stores
Gweentea, Suria KLCC
02/08/2025
I visited the boutique last month to survey a watch for myself. Andrew was serving me with passionate and professionalism, happy to begin my journey with Cortina KLCC today. Thank you Andrew for making my purchased memorable. I definitely will come back again for my next collection.
Gerald Cheong, Suria KLCC
14/03/2025
Great service by Alston at Cortina KLCC; patient, knowledgeable, and approachable. Highly recommend to anyone looking to purchase a watch, I'll return for sure.
Manquan Chan, Suria KLCC
12/03/2025
Brian Koh the Sales Person assist me with the watch that I want Tudor 1926, he is very polite and professional to explain the watch to me and keep me updated on my process of the ordering of the watch. Happy that I got the watch I want and thank you Brian for the helps.
jetk13, Pavilion Damansara Heights
26/02/2025
Cortina Watch never fails to impress with its exquisite selection of timepieces! The variety on display is truly remarkable, catering to every taste—from timeless classics to cutting-edge innovations. The exclusivity of their collection sets them apart, offering rare and exceptional pieces that reflect both prestige and craftsmanship. A true haven for watch enthusiasts and collectors alike!
Andrew Anthony, Pavilion Damansara Heights
24/02/2025
During my recent visit to a Rolex Cortina Watch the Starhill in Kuala Lumpur, I was thoroughly impressed by the level of service, professionalism, and overall ambiance of the boutique. From the moment I walked in, I was greeted warmly by miss Thai. The showroom itself was elegantly designed, with a sophisticated and modern layout that showcased Rolex’s timepieces beautifully. The selection of watches was impressive, although, as expected, some highly sought-after models were unavailable due to high demand. Nonetheless, the staff took the time to discuss availability, waiting lists, and alternative options. What stood out most was the personalized service. The sales associate patiently answered all my questions, provided insights into the craftsmanship of the Yacht-master 226627 and even let me try on. She also explained the history of Rolex and its legacy, making the experience even more special. Overall, my visit to the Rolex dealer in Kuala Lumpur was nothing short of exceptional. While acquiring a Rolex, especially certain models, may require patience, the experience of visiting the boutique itself was luxurious and enjoyable. If you’re a watch enthusiast or considering a purchase, I highly recommend stopping by for a first-class experience.
C L., The Starhill
21/2/2025
I found this famous watch store in KLCC and the service is very good. Alston was very patient and tried on and introduced watches to me. I got the Cartier tank here at a good price. I recommend this store to anyone who wants to buy a watch.
Ivyzern Zern, Suria KLCC
20/2/2025
Macro, a friendly gentleman attended to me from the moment I walked into the retail outlet. Asking me about the watch I'm interested, showing it to me, having me testing it out on my wrist. Shared about my aspiration and journey which, Rolex isn't just a watch but rather a reminder of the journey I've been through. I do have in mind a couple of watches and fingers crossed, will receive the long awaited call from Rolex. Appreciate it!
Elwin Chin, The Starhill
13/2/2025
Visited the outlet today to browse and have a look. Was attended to by Kravetz. He run me through all the models explaining alot of details and the process to obtain one. All in all it was a pleasant experience and will definitely be buying from them in future.
Alexander Fong, The Starhill
11/2/2025
This is the most pleasant and amazing experience with Aiski Thai at Rolex Cortina Starhill after all the boutiques I've visited. A warmth in conversation and a sense of welcoming for the entire visit. The precise detailing and information are well presented by Aiski. Her knowledge with Rolex watches are top notch. I'm looking forward for the next level of purchasing experience with her.
Chong, The Starhill
4/2/2025
I recently visited Rolex at Starhill and was helped by Aiski. She greeted us warmly as soon as we walked in, making us feel comfortable. Aiski showed us different designs and gave great recommendations that really stood out. Her passion for the brand and expertise made the experience even better. I definitely recommend seeing Aiski for a great and personalized shopping experience!
Wei Hang Seow, The Starhill
28/1/2025
I would like to express my sincere appreciation to Mr. Marco from Rolex Cortina StarHill and the entire Cortina Watch Company for their exceptional service. Mr. Marco’s deep knowledge and professionalism made my experience unforgettable. His attention to detail and dedication to providing the highest level of service truly stand out. It’s rare to encounter such expertise and passion, and I’m grateful for it. I look forward to supporting Rolex and Cortina for many years to come. Thank you for setting such a high standard in customer care!
Firdaus Samsudin, The Starhill
21/1/2025
Big thanks to Mr. Izan for his warm hospitality and expertise. It was a pleasure discussing the Patek brand and exploring different models with him. I look forward to working with Mr. Izan once my Patek is ready. Highly recommend him!
Megat Jufri Adam, JW Marriott
9/1/2025
Had a wonderful experience with Alston who really proved his knowledge about watches and we felt that we were in safe hands. He also ws very emphatic to our needs - knowing that my wife was on a few days, we were really treated like royalty. I would recommend his services at Cortina KLCC.
Saleem Pasha, Suria KLCC
7/1/2025
I happened to walk in trying to buy some straps for another watch, but ended up buying a beautiful piece that was a very cool collab with a Japanese designer. The experience was wonderful end to end, all thanks to Alston Teh
Eddie Fong, Suria KLCC
4/1/2025
I went to Cortina KLCC last Tuesday (Christmas Eve) and received great service from Alston. He was very patience & honest with me and also knowledgeable with the watch I'm interested in. I browsed through varies design range and Alston took his time to explain each watch and I don't feel pressured to make quick decision. Highly recommend Cortina watch for my future purchase.
Joan Hii, Suria KLCC
2/1/2025
I recently purchased a high-quality watch from Cortina, a watch retailer located in Suria Mall, Kuala Lumpur. Alston Teh, a knowledgeable and experienced sales associate, provided exceptional assistance. I highly recommend visiting Cortina for anyone seeking to purchase a luxury watch in Kuala Lumpur.
Shuja Noorani, Suria KLCC
31/12/2024
Got a good deal on Cartier Panthere, thanks to Cortina KLCC and Alston specifically, easy to deal with and clear explanation!
Faiz Aziz, Suria KLCC
16/12/2024
Had a very pleasant visit at this boutique. Was greeted and hosted by Khairul and Brian. They’re courteous, professional, and knows their product very well. A++ for the service provided by these guys! Had a long chat with Khairul about watches and tried on a few Tudor watches. If you’re a watch nerd, I believe you’ll get along with him pretty well because he’s genuinely a watch enthusiast as well. Highly recommend a visit to this boutique!
Faisal Yusof, Pavilion Damansara
12/12/2024
Yesterday I and my hubby visit to this Cortina watch boutique at Starhill. We were attended by SA, Kravets Gan. He greeted us in a warm and professional way. He is very knowledgeable about all the Rolex watches and let us know more about Rolex watches. He also serve welcome chocolates with us🥰🍫🍫 I truly appreciate your service and assistance, SA Kravets Gan. Thank you ...Nice to meet you in Cortina watch boutique at Starhill.☺️☺️
Kelly Koh, The Starhill
13/12/2024
This is my first visit to Frank Muller boutique and I was amazed by their service. I have been to a few watch boutiques and at Frank Muller I feel very welcome. Thank you Doris for being so kind and explaining those models to me.
Jun Teng, Pavilion KL
08/11/2024
Good experience with Alston servicing me during my visit to purchase the Omega watch.
Samuel Tan, Suria KLCC
20/10/2024
I visited Cortina today and received excellent service by Andrew. He helped me find the perfect watch and took the time to walk me through all of its functions and features. He is extremely knowledgeable and was really wonderful to work with. I highly recommend him to anyone looking for a new watch. I will definitely be back!
Teresa Derrick, Suria KLCC
18/10/2024
My recent visit to Cortina Watch was nothing short of exceptional. My wife and I had the pleasure of being assisted by Kravets, whose expertise and passion for horology truly elevated our experience. Highlights: Knowledgeable staff: Kravets demonstrated an impressive depth of knowledge about the watches. Excellent selection: We were shown the Datejust and Submariner models, both iconic timepieces. Insightful presentation: Kravets provided valuable insights into the various models, helping us understand their unique features and history. Comfortable atmosphere: The environment was conducive to exploring these luxury timepieces at our leisure. Kravets' expertise made our visit both educational and enjoyable. His insights into the Datejust and Submariner models were particularly enlightening, showcasing the craftsmanship and heritage behind these prestigious watches. The level of service at Cortina Watch has certainly cemented my decision to make my first purchase with them. Although I'm not local, the experience was so impressive that I'm willing to fly in for my purchase once the watch is ready. In conclusion, Cortina Watch offers an unparalleled luxury watch shopping experience. Whether you're a seasoned collector or looking to purchase your first high-end timepiece, I highly recommend paying them a visit. The knowledge, service, and selection are truly first-rate.
Kush Shah, The Starhill
11/10/2024
I went to Cortina KLCC last Sunday and received great service from Jasmine Cor. She was patient and knowledgeable. At first I couldn't decide whether I should take tank must or panthere, she didn't push me to make decision and patiently waiting for me to make up my mind. After settling the payment, she showed us all other brands in the outlet and explained to us the uniqueness of the signature design of each brand. Well done Jasmine, I shall look for you for my future purchase.
Wong Siew Yun, Suria KLCC
04/10/2024
Bought an Omega Speedmaster here 2024. Got excellent service from all staff and especially Alston Teh. Made for a great watch buying experience and I would highly recommend them.
Johan Grönkvist, Suria KLCC
27/09/2024
Brian Koh provided exceptional professional advice and demonstrated extensive knowledge of Tudor watch history and specifications. Thanks to him, I finally acquired my dream watch, the Tudor Black Bay 54, for my “1 watch collection.” Highly recommend his services!
Joseph Wong, Pavilion Damansara
16/08/2024
I recently had the pleasure of visiting the Rolex retail store, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted with a warm smile and a genuine welcome. The staff were impeccably dressed and exuded a high level of professionalism, making me feel valued as a customer. SA, Dennis knowledge about the Rolex brand and its various models was truly impressive. They took the time to explain the intricate details of each watch I was interested in, ensuring I was well-informed before making a decision. Their expertise made the selection process both educational and enjoyable. Despite my numerous questions and requests to see different models, Dennis remained patient and courteous. He never rushed me or made me feel pressured to make a purchase, which I greatly appreciated. The store itself was beautifully designed, with a luxurious ambiance that complemented the prestige of the Rolex brand. The presentation of the watches was meticulous, allowing me to appreciate their craftsmanship in a serene environment. Overall, my experience at the Rolex retail store was nothing short of exceptional. The combination of knowledgeable staff, personalized service, and a luxurious setting made it a memorable visit. I highly recommend this store to anyone looking to purchase a Rolex watch. Thank you to the team for providing such an outstanding experience!
Jessica Lam, The Starhill
05/07/2024
I am writing to express my sincere appreciation for the exceptional service I received from Mr. Rashid during my recent visit to your store. Mr. Rashid's profound knowledge and expertise regarding the Rolex collection were truly impressive and made my experience unforgettable. From the moment I entered the store, Mr. Rashid greeted me warmly and demonstrated a deep understanding of each Rolex model, explaining their unique features and guiding me through their distinctive qualities. His passion for horology was evident in every detail he shared, reflecting his dedication to providing customers with unparalleled service. Not only did Mr. Rashid answer all my questions with patience and clarity, but he also offered valuable insights that helped me make an informed decision. His professionalism and enthusiasm created a welcoming atmosphere, making me feel valued as a customer of Cortina Watch. It is clear that Mr. Rashid possesses not only exceptional knowledge but also a genuine passion for his work, which undoubtedly enhances the reputation of Cortina Watch. His commitment to excellence sets a standard of service that is exemplary and commendable. Please extend my gratitude to Mr. Rashid for his outstanding assistance. I look forward to future visits to Cortina Watch, knowing that such exceptional service is consistently provided.
Yishern Lau, The Starhill
28/06/2024
I had the pleasure of visiting Gurney Plaza. To my surprise, I stumbled upon the Rolex AD and couldn’t resist taking a closer look, especially at the stunning Datejust 41 in Mint green. Despite my casual attire, I decided to step inside. I was warmly welcomed by Mr Nicky Liew who treated me with great courtesy and professionalism. He patiently explained the demand for these remarkable timepieces, which I greatly appreciated. Thank you for the excellent service, and I look forward to returning to your boutique if the opportunity arises in the future.
Chomeh Alex, Gurney Plaza
12/03/2024
I’m very grateful to have met Mr. Alex Chen. He is not only knowledgeable & professional but also very friendly and attentive. Alex remembers all my wishlist preferences, is thoughtful, and extremely helpful. The Cortina Imago outlet and its environment is comfortable and very conducive.
Kathy Tai, Imago
27/02/2024
I was blown away by the level of professionalism and expertise displayed by this company. I had an amazing experince with my service assistance which name called Doris.Her service was top-notch! Their team is dedicated to providing the best service possible，and it shows in every interaction. They went above and beyond to ensure my satisfaction, and I can confidently say that they have earned a lifelong customer.
Celine Ong, Pavilion KL
20/02/2024
I was attended by Mr Shafiq in KLCC store. He was really helpful and his knowledge about the lines up of model of Tag Heuer helps me to decide the model i wanted to purchase. It was a great deal purchased at the stores with varieties of selection of new and classic model. Highly recommended to visit KLCC store again in the future. Stores is spacious and great ambiance.
Sly Lyn, Suria KLCC
06/02/2024
